Privacy Policy

Last updated: March 11, 2026

Introduction

IXBND ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IXBNGO mobile application and related services.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name, email address, and contact information
  • Insurance policy numbers and related documents
  • Government-issued identification information
  • Vehicle and property information relevant to insurance
  • Communication records with insurance providers

Camera and Photo Usage

The IXBNGO app requires camera permission to allow you to:

  • Capture photographs of insurance documents
  • Scan identification cards and policy documents
  • Upload images for claims processing
  • Document vehicle or property conditions

All camera access is initiated by user action, and we do not access your camera without your explicit consent.

Device and Usage Data

We automatically collect certain technical information:

  • Device type and operating system
  • App usage statistics and crash reports
  • IP address and general location information
  • Session duration and feature usage patterns

How We Use Your Information

We use your information to:

  • Provide and maintain the IXBNGO insurance exchange platform
  • Process insurance applications and claims
  • Connect you with appropriate insurance providers
  • Verify your identity and prevent fraud
  • Improve our services and develop new features
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

Document Uploads and Security

When you upload documents to IXBNGO, we implement the following security measures:

  • All documents are encrypted in transit and at rest
  • Files are stored on secure, enterprise-grade servers
  • Access to documents is strictly controlled and logged
  • Documents are retained only as long as necessary for service provision
  • Regular security audits and vulnerability assessments

Information Sharing

We may share your information with:

  • Insurance providers and partners when you authorize such sharing
  • Service providers who assist in operating our platform
  • Regulatory authorities when required by law
  • Law enforcement agencies in response to legal processes

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

When we delete your information, we take reasonable steps to ensure it is permanently removed from our systems.

Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to certain processing
  • Data portability

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Security Measures

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmissions
  • Regular security monitoring and testing
  • Employee background checks and security training
  • Access controls and authentication systems
  • Incident response procedures

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and on our website, and updating the "Last updated" date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us through the IXBNGO app or visit our website at ixbnd.com.